Cottonwood Auto Repair

don't call in as a new customer looking for an estimate. when i gave the lady on the phone a description of what I was looking for her response was " we are about the same as most other shops in town" When i pressed her further she said," we are actually more expensive than most other shops". Really? that's your sales pitch? No Attempt was made to provide me with even a ballpark estimate of what I was looking for. I am glad that you are comfortable in your client base. May not always be the case. you just lost one

Eaton Automotive was happy to provide an estimate for my work to be completed prior to my appointment. Work was completed as planned and they did a great job. Thanks!

It was a great customer service experience.

They do very good work. They are fast, efficient, thorough, and good on their pricing. I feel confident taking my truck there...

On time, as quoted, very polite. I will certainly go there again if there is a need and have no problem recommending to friends

Detailed, fast and friendly service. Recommend.

Even though Eaton could not get me in to look at my brakes, Rebecca was very helpful and honest and recommended another garage that could assist. Thank you Rebecca.

They charged $200 dollars for what was supposed to be a very detailed inspection. Since it was very expensive the owner was nice and gave us a discount, since they don’t apply the price of inspection to fix it. They said the problem was a solenoid and we decided to fix it, since we didn’t want to spend more money to have it inspected somewhere else. Replacing the solenoid would cost $400 dollars more. When we came back they said the problem wasn’t solved after replacing the part. We complained how we would be short $150 on inspection plus $400 and not have our problem solved after being promised it would. The owner said he wasn’t going to charge for the part. After bringing up how unkind the woman at the counter was, she came out from the back room and started screaming at us. We were called names, disrespected, and told to leave after our keys were thrown at us. My husband came back to the shop after being yelled at to pay them $200 for the part since he thought it was the right thing to do. We ultimately spent $350 for a horrible experience and nothing fixed. To have the expectation set up that the inspection might not find the problem and the part replaced also may not fix the problem would have helped us choose somewhere else. I guess it is common nowadays for car shops not to find the actual car problem since they make so much money just on inspection of the car whether they find what is wrong or not.

The NICEST receptionist, extremely fast and straightforward service, great system for their estimates and evaluation that keeps you informed throughout the process, and at least in my case they quoted higher than the final cost ended up being which was a super pleasant surprise, and much much better than finding out the bill is higher at the end! I’ll definitely be taking my car back here :)

Husband & Wife team. Both very professional , yet very friendly and accommodating . I have other work that I need done. So I’ll definitely go back to Eaton Automotive.