Horrible experience!!! I went to get my rear lights diagnosed since I did not have the proper tools or equipment. I called a few places first and they did not have time to check the vehicle that same week! I should have waited, I was charged $195 for a diagnostic that was not correct, I was told that I needed the whole taillight assembly. I had a brand new tail light assembly already they told me that it was a faulty assembly and they needed to order a different one from their own place, It would cost me approximately $500 including installation plus the $195 misdiagnosed fee. I told them that I would take the vehicle and figure it out my self, so I did and the only thing it needed was the bulb sockets which cost me $30 on Amazon. I called the shop asking for management to let them know about this situation and the lady on the phone was very rude, I told her I needed them to make this right and she said, "So does the rest of the world". She then told me that they would call me back so after a week nobody called me, So i called again finally talked to the owner mr. Eaton he basically told me to go ahead and write a review he didn't really care...
So, you repaired the defective tail lamp assemblies you installed? When we troubleshooted your issue, you had removed the brake light switch, and it was sitting in your center console. We had to install it so we could test power and grounds for all the circuits to both left and right rear lights. We found that your cheap Amazon taillight assemblies were inferior with bad sockets. Why would we try to repair a defective part? You had asked us to price installing quality assemblies with a warranty. You declined, which I understand, as you had already changed them yourself. But you were scratching your head, thinking it was a problem somewhere else in the vehicle when you came in. We did nothing wrong charging for our time to sort your issue out. If your review keeps people from coming into our shop who are trying to get free work, then I thank you.
- Eaton Automotive